UK Standard Delivery          FREE         3-5 working days

UK Next Day Delivery          £10             Next working day

*All orders are shipping via Royal Mail. 

*Next Day delivery applies for working days only and currently excludes the Scottish Isles, Channel Islands, Isle of Man and some areas of Scotland.

 *When choosing a Next Day delivery option, orders must be placed by 10am (GMT) Monday to Friday e.g. for delivery Tuesday please place your order by 10am Monday, for Monday deliveries please place your order by 10am Friday. Orders placed after 10am (GMT) will be dispatched on the next business day.

Europe

EU Standard Delivery           £9.95        3-7 working days

EU Orders OVER £100        FREE        3-7 working days

International

Express                                £12            7-12 working days

Orders over £100                 FREE        7-12 working days

*All orders are shipping via Royal Mail. 

EXCHANGES & RETURNS

Returning a piece couldn't be easier. Try your purchases in the comfort of your own home and if you need to send them back we will be happy to offer you an exchange or refund within 30 days of purchase. This includes pieces purchased in the sale or with a promotion code. All returns must be accompanied by a copy of your proof of purchase.

*Please note that we do not refund earrings due to hygiene reasons.

This does not affect your statutory rights.

Please email info@staxxjewellery.com to get in touch about returning your item.

Please make sure your pieces are returned in a new and unused condition and in their original packaging in order for us to process an exchange or refund.

Processing your Refund

Upon receipt of pieces, the credit or debit card originally used for the purchase will be credited with the cost of the goods, minus the delivery charges (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.