Exchanges & Returns

If you are not completely satisfied with your order, we will happily offer you a refund on your purchase. This excludes earrings, as we can not accept a return for hygiene reasons. So please choose carefully. 

Items must be returned in unworn condition, in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our studio, we will inspect them and process the refund to you within 48 hours. 

EXCHANGES:

If you need to exchange your purchase for another size or item please state your request on the exchange/returns form. Once we receive please allow up to 5* business days for your order to be processed and a further 2 - 3 business days for delivery. 

Customers are responsible for shipping and handling charges for any exchanges but we send out the replacement item, free of charge. 

If you require your item urgently we recommend repurchasing to avoid missing out on stock, and so you receive your item sooner. 

We cannot process nor deliver orders on public holidays. In these instances, please anticipate that your order will be processed within the next business day.

 

WHAT IS THE PROCESS FOR RETURNS AND EXCHANGES?

For orders delivered within the UK, we will accept returns and exchanges for change of mind on products purchased online within 30 days from date of receipt or at any time if products are faulty. Please return item as per below:

1. Download and Complete the returns form

2. Re-pack your items in it's original box with all packaging (exactly as you received them). 

3. Please send back to the following address:

Staxx Jewellery Ltd Returns/Exchanges

It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to STAXX.

 

WHO PAYS FOR SHIPPING RETURNS?

Change of Mind Returns/Exchanges :

Purchaser pays the cost of return charges to STAXX, however STAXX will pay for postage on any exchange postage back to the customer. 

Faulty Product:

Customers will initially be responsible for shipping and handling charges for any faulty products, however this amount will be refunded to your account once the product has been received and assessed. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed. 

 

HOW LONG WILL IT TAKE TO GET A REFUND?

Once your items have been received by STAXX please allow up to 7 business days for your refund to be processed back to your account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund. 

Any orders purchased between 1.11.2020 and 20.12.2020 will have an extended 60 days returns period. 

Engraved pieces are non-returnable/ non-refundable. As engraved pieces have been personalised these cannot be returned or exchanged, unless the product is faulty.