Shipping & Handling

ALL ITEMS ARE DISPATCHED FROM UNITED KINGDOM.

PLEASE ALLOW 24-48 HOURS FOR YOUR TRACKING NUMBER & SHIPPING LABEL TO UPDATE.

DESTINATION	COURIER	COST	SHIPPING TIME
UK standard delivery	DPD	Free	1-2 business days
EU express delivery *under £100	DHL	£9.95	2-3 business days
EU express delivery *over £100	DHL	Free	2-3 business days
International express delivery *under £100	DHL	£12	3-4 business days
International express delivery *over £100	DHL	Free	3-4 business days

EU orders: We would like to reassure all of our European customers that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.We're working hard to make sure your shopping experience at Staxx remains completely seamless.

PRE-ORDERS

For all pre-orders, please note that the 'dispatch by' date is a guide only and items can be shipped before or after this date.

If your order contains both in-stock and pre-order items, we will send your entire order when the final item arrives. If you wish to receive the items in stock first, please place your order as 2 separate orders.

INTERNATIONAL TAXES AND DUTIES

International customers (outside United Kingdom) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.

To efficient and secure delivery, all international orders are shipped with DHL. You will be able to track your delivery form your order confirmation email or your account portal.